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Airport Guidelines
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Lost and Found departure
Travellers losing any item(s) at the Delhi Airport are advised to contact the Lost & Found Section at the relevant terminal immediately. All recovered items are stored in the Lost & Found Section; they can be claimed after due verification & validation process.
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If you have any queries or clarifications, feel free to approach the officials at Delhi Airport for assistance

Lost Property main store timings 0930 hrs. till 1800hrs. (Monday to Friday) and Saturday till 13:30 hrs.
Lost & Property main store will be closed on 2nd Saturday & public holidays.

DEFINITION OF LOST PROPERTY

Lost property means any property which while not in proper custody, is found within the premises of the Airport.

Note: For any checked-in baggage, mishandled baggage or items left in the customer arrival area, the concerned airline should be contacted.

PROCEDURE

It is important to return the recovered item(s) to the rightful owner; moreover, claiming your lost items has been made simple and hassle-free by the Delhi Airport. Just follow the given procedure steps to get your items.

PROCEDURE FOR CLAIMING LOST ITEMS

The lost article(s) may be claimed on producing the following documents:-

  • Copy of Boarding Card.
  • Details of the items being claimed.
  • An authorization letter is to be filled out and signed by the owner with details of the items being claimed. Photo ID card of the person who has been authorized to collect the article(s). The authorization may be in the name of any Individual, Courier Service Provider or even Airlines.
  • Government-authorized Photo ID preferably Passport / Driving License / Aadhaar Card / Voter ID Card.

POINTS TO REMEMBER
  • The recovered items may be claimed from the respective terminal itself within 05 days from the date/time of deposit. If any item is required to be collected after working hours (17:30 hrs), please make an appointment 48 hrs in advance by mailing to lostproperty.dial@gmrgroup.in
  • All unclaimed ‘lost and found’ merchandise will be retained for a period of 3 months, after which it is handed over to Customs or NGO for a good cause.
  • Perishable, flammable & DGR goods will not be kept for claiming in the Lost & Found section. The unclaimed food items and flammable goods will be disposed-off within 12 hours.

Additional Note: The ‘lost’ article(s) must be claimed within 90 (ninety) days from the date it is found and deposited at the Lost and Found section. Post 90 days, the article(s) may be disposed-off as per company policy. Thereafter, the lost property department shall cease to entertain any claims upon the article(s).

Contact

Contact us if & when you lose any item(s) and we’ll be happy to help!

When To Contact Whom To Contact Contact Numbers Mailing Address
Lost Period Less Than 5 Days Respective Terminals (24 X 7) Terminal 3: 9958098651, 9667256222, 9560799574
Terminal 2: 9667400962, 9289138269, 9599418887
Terminal 1: 9650495769, 9910982907		 Lost Property Main Office,
Terminal-2,
Departure Level, Near Gate No. 01,
Indira Gandhi International Airport,
New Delhi – 110037
Lost Period More Than 5 Days Main Office During Office Timing:
09:30 hrs. – 18:00 hrs. (Monday to Friday)
09:30 hrs. – 13:30 hrs. (Saturday)
*Please Note: The office remains closed on 2nd Saturday of the month, Sundays & Public Holidays. 		011-42489616 / 011-42489617
General Lost & Found Query Call Centre (24 X 7) 0124-4797300 / 0124-6838410 lostproperty.dial@gmrgroup.in

View directions from Your location to Lost and Found Office, Indira Gandhi International Airport in Google Maps