FAQs

AIR SUVIDHA

Air Suvidha is a contactless solution by Ministry of Civil Aviation and Delhi Airport for all international passengers coming to India. It is a Self Reporting and Exemption Form Portal for International arriving passengers.

These forms are created for all International arriving passengers to India.

All International arriving passengers are required to fill the self-reporting form as mandated by the Ministry of Health & Family Welfare. Air Suvidha is an online system for International passengers to submit mandatory Self-Reporting Form to declare their current health status. This form is mandatory and should be filled anytime before boarding.

Yes, Self Reporting form has to be mandatorily filled by all international arriving passengers.

There is no cut-off time limit for the self-reporting form. It can be filled anytime before boarding. However, it is encouraged that you fill it well in advance.

On submission, the mandatory self- reporting application will be forwarded to the Airport Health Organization (APHO) under the Ministry Of Health and Family Welfare, Government of India. Passengers can then refer to their email inbox for the updated application document. Passenger should show this document on arrival in India at the APHO counter and proceed for immigration.s

Please note, Exemption Request form can be filled and submitted online with supporting documents 72 hrs. before boarding flight. Exemption Requests will be approved or rejected online by respective state authorities. Passengers can apply online to seek exemption from mandatory Institution Quarantine under five categories.

Only International arriving passenger belonging to any of the below mentioned 5 category & having valid documents can apply online to seek exemption from mandatory Institution Quarantine under five categories.

1.Pregnant women 2.Suffered a death in the family 3.Suffering from serious illness (Description to be provided) 4.Parents accompanied by children below 10 years 5.Covid-19 negative certificate (attach RT PCR test only).

Using the Self Reporting application’s request number, the details of the passenger get auto-filled in application for exemption or vice versa.

Passenger seeking exemption from mandatory Institution Quarantine can apply online providing valid documents On submission of the form, an acknowledgment with a unique reference number will be sent to the applicant's registered email Id.

Copy of the Passport in JPEG or PDF format 1. Pregnant woman - Attach doctors recommendation letter 2. Parents accompanied by children below 10 years - Attach passport copy 3. Suffering from serious illness - Attach medical certificate 4. Suffered a death in the family - Attach death/ Doctor's certificate ; 5. Attach RT-PCR negative report or a copy of RT-PCR tests where results are awaited. Please provide the original negative report on arrival along with the exemption form. * Family as defined by Indian Govt. consists of Spouse, Children, Siblings, Parents & Grandparents only.

On submission of the form, an acknowledgement with a unique reference number will be send to the applicant's registered email Id. Govt. health officials will confirm the status (Approval or Rejection ) of your application through email . State Authorities at the first port of entry will review exemption requests of all international arriving passengers.

Details of co-passenger needs to be submitted in the portal along with the main applicant's form. Passengers can also submit group online requests through the same form for the entire family travelling in the same flight.

Delhi Airport is just facilitating all international arriving passengers on behalf of MOCA in routing their applications on to the right govt authority. Final decision on the same is taken only by the concerned govt authority.

As per current government guidelines passengers exempted from institutional quarantine can travel by surface using personal mode of transport. Public transport including domestic flights are not allowed till 14 days of quarantine period is complete. Passengers with RT PCR negative certificate are allowed to take domestic connections.

The test taken within 96 hours of departure from the port of origin is valid on arrival in India. The exemption form can be filled post going for the test up to 72 hours before departure. In case the report is not available in time, the form can be filled with proof of test and on arrival, passengers are expected to show a covid negative certificate along with exemption approval. Passengers with covid negative certificate can travel in public transport including domestic flights to reach their final destinations.

If the respective state government rejects the application, the passenger shall undergo the institutional quarantine as per the govt. norms at the approved centers. Refer to the Important Quarantine Guidelines to know more about the institutional quarantine.

Sample for COVID-19 test have to be taken within 96 hours of boarding. If the final report is not available 72 hours prior the flight, passengers shall carry the report and can show it on arrival at the airport. Also, such passengers can apply for exemption online & upload proof of test mentioning that they are waiting for result to arrive.

No, the RT-PCR test is not mandatory. For passengers with no test report, have to undergo mandatory 7 days of institutional quarantine, at their own cost and another 7 days of home quarantine on arrival in India.

This is applicable to all international arrivals in India.

Indira Gandhi International Airport has the following terminals:
Terminal 1D
Terminal 1C
Terminal 2
Terminal 3
Cargo Terminal

Answer 1.Name of Airline operating from each terminal

Name of Terminal Status Departure/Arrival Airline Operating
Terminal 1D Domestic Departure IndiGo, SpiceJet
Terminal 1C Domestic Arrival IndiGo, SpiceJet
Terminal 2 Domestic Departures and Arrivals Go Air, Indigo(Sectors: Amritsar, Bagdogra, Bengaluru, Bhubaneshwar, Chennai, Raipur, Srinagar, Udaipur, Vadodara, Vishakhapatnam) and Spicejet (Sectors: Ahmedabad, Cochin, Goa, Gorakhpur, Patna, Pune, Surat)
Terminal 3 Integrated (Domestic + International) Departures and Arrivals Air India, Alliance Air, Jet Airways, Vistara, Air Asia and all International Airlines

Please arrive 90 minutes prior to departure of your domestic flights and 3 hours prior to departure for your international flights.

An unaccompanied minor is a child without the presence of a legal guardian. This term is used in immigration law and in airline policies. The specific definition varies from country to country and from airline to airline. Please check with the airline for further information.

For the privacy of mothers who wish to nurse their infants, a well-equipped Child Care Lounge with toys, baby cot is available at all terminals.

The airport is Wi-Fi enabled. A valid Indian mobile number is required to access the internet.

The Holiday Inn Express New Delhi Airport Transit Hotel is conveniently located within the airport's sleek new Terminal3. Click here for booking http://www.newdelhiairport.in/airport-hotel. Other airport has a self-contained aero city located two kms away from the terminals. A selection of accommodation is provided. Please book directly with the hotels.

Delhi Airport is well equipped to provide services to passengers/patrons with reduced mobility and special needs, click to know more https://www.newdelhiairport.in/airport-guides/special-assistance-prm

In most cases it is safe for women, with a normal pregnancy, to travel by air. However, it is best to check with your doctor before you plan your travel.

Passengers holding a valid ticket to travel within the next 24 hours can access the visitors lounge at T3 through Gate 1 and Gate 8. Please note that visitor entry to terminals and lounges may be restricted without prior notice due to security or operational reasons.

Foreign Exchange counters and ATMs are available at all terminals of Indira Gandhi International Airport.

You are required to carry a doctor's prescription for medicines that are to be carried on board. Passengers are advised to get in touch with their respective airlines regarding the same.

All the unclaimed property found in the terminals & its vicinity are deposited in the Office of Airport Manager of respective terminal. Within 24 hours, lost property is deposited in Materials Management Department of the airport. The claimant should carry a photo-copy of their boarding card/ticket & an original government issued identification card to collect the property from the airport. You may address your concern on lost items to [email protected]

Inter terminal transfer coaches are provided which connect passengers between Terminal 3 and Terminal 1D . A Inter Terminal Transfer Helpdesk is located outside the arrival terminals for assistance.

Please log on to http://www.newdelhiairport.in/contactus and share your feedback/ suggestions

Yes, vehicles are permitted only for active loading and unloading of passengers. Vehicles left unattended at the curb will be towed and fined.

In an effort to keep the environment clean, all terminals at Indira Gandhi International Airport provide dedicated smoking lounges. These lounges are located inside the terminals, after security screening. Smoking in any other area is prohibited.

In the event of a medical emergency, well trained doctors and paramedics are available from the emergency treatment centre run by Medanta Hospital, the Medicity. These doctors and paramedics are available round the clock.

The Medanta Medical Centres are equipped with emergency treatment centre for passengers & visitors alike. Ambulances are provided to cater to any severe medical emergency. Medanta Medical facility is available at T-1, T-2 and T-3. Fortis Medical Facility is also available at T-3.

The Left Luggage Facility is available in T3 and is located in the Multi Car Parking Facility, across from the terminal.

Kindly contact the airline you have flown and register a complaint with them. It is the airlines responsibility to assist in such a matter.

Each airline has a definitive guideline with regards to baggage. Kindly contact your airline for all questions related to carry on and or check in baggage.

Flight Information Display System (FIDS) is displayed on the homepage of our website, which provides the latest updates regarding the arrival and departure of all scheduled flights. Flight information can also be obtained by contacting the airline directly. However, if you wish, you may contact our call center on +91-124-4797300. Call center service is available 24 hours 7 days in a week.

Self driven cars can be parked at the Multi Level Car Park located across from Terminal 3 and the Surface Car Park located across from Terminal 1. Please click http://www.newdelhiairport.in/parking to check all details pertaining to parking at the airport.

Indira Gandhi International Airport is very well connected with the City and National Capital Region (NCR). Passenger can reach airport through Taxi, City Bus and Metro Rail.Please check the link below: http://www.newdelhiairport.in/to-and-from-airport

You may register a complaint regarding the defective/damaged good purchase against the shop from where you made your purchase.You may also lodge a complaint by sending a detailed mail to [email protected].

All shops at the airport accept MasterCard, Visa and American Express.

Please click the link https://jobsatgmr.gmrgroup.in/GMRCareers/client/vacancies.aspx to find out the jobs available with Delhi International Airport Ltd.
BEWARE OF FAKE JOB OFFERS
GMR Group does not appoint agents to make job offers on behalf of the company.
Please report such instances to [email protected].

ADDITIONAL FAQS

Yes and can use below currency also to buy the goods from Duty Free shops
  • USD
  • Euros
  • INR
  • Sterling pound

Yes, but according to the guidelines of the countries

Its depends on the specific requirements of the countries you are travelling.

FOG & ADVERSE WEATHER FAQS

Fog can be considered as a low-lying cloud of water droplets or ice crystals suspended in the air above ground level which causes obstruction to visibility. It is a common phenomenon during the winter season in Delhi mid-December to February and impact airport operations to a great extent.

Delhi IGI Airport has state-of-art CAT IIIB Instrument landing systems equipped on Runways 11, 29 and 28. These systems are the most advanced of its class and provide the guidance required for pilots to land an aircraft in low visibility conditions. While the equipment are available at airport, it also requires aircraft to be equipped on board and pilot to be trained to utilize these systems, ie; be CAT IIIB compliant. Most modern aircraft are CAT IIIB compliant and Airlines are required to roster CATIIIB qualified pilots during fog.

Although aircraft and airport technology is continually evolving, operations during fog is limited to an extent. There is a minimum visibility required for pilots to safely land an aircraft in dense fog. Aircraft can land in up to 50 m RVR (Runway Visual Range) and normally take off if RVR is above 125 m. Take off can also take place if RVR is above 75 m if aircraft is equipped with approved lateral guidance system.

Occasionally, the RVR at runway drops below 125m, which normally is minima for most of the aircrafts to depart but is above 50m, (minimum to land). Thus aircrafts wait for take off until there is improvement to the required level of RVR. However arriving aircrafts can land up to visibilities of 50m with the help of CAT IIIB ILS systems at IGI Airport.

The Meteorological department of the Govt. of India issues advance cues about the probability of fog However accuracy of advance notification of fog has been challenge worldwide.

Airline schedules are dependent on aircrafts arriving and departing on time. Any disruption to this close knit operation will result in cascading effect to the entire network, flyers missing connecting flights, havoc to ground resource planning (stands and airfield) and stress to personnel trying to get flyers moving. This leads to Airports being overcrowded, customer service challenges and overall stress on the infrastructure.

One of the most frustrating aspects of air travel is a delay caused by inclement weather, in particular fog. The frustration is shared by airports, airlines and its ground handlers. Airlines may face several issues with fog causing delayed incoming aircraft, departure restrictions, aircraft taxiing issues, logistics hindrances etc. Also weather at destination is crucial. Even if an aircraft is able to depart in bad weather, it must be equally safe for it to land at its destination airport affected by weather. It is in the interest of rationale or passenger safety that flights are cancelled or delayed. Airlines provide options to passengers as per their individual policies based on Govt. guidelines.

In the first instance, you must always contact your airline for information on flight arrivals and departures. When there is fog impact, airlines usually combine flights on a larger aircraft or reallocate aircraft operating a specific flight. Customers should check flight status before starting from home in case of fog. Passenger are also advised to maintain calm and cooperate with Airport staff who does their best in handling the challenge imposed on them by mother nature.

Fog trends are dynamic. Flight operations are to a large extent determined by this trend. Aircrafts often wait their time out either hovering above or on ground to land or take off as and when an opportunity arises. Since the intensity and lifting time are difficult to predict, all stakeholders are asked to be ready to utilize favorable conditions when they occur.

You could try the various Food and Beverage and retail options available at the terminals. There are rest and shower facilities also available at the international terminal. Airlines delegate personnel to address your queries and concerns. Also our professional Terminal team would be happy to reach out to help you.

All Airlines provide options to their passengers on what they can do if their flight is cancelled as per Individual airline policies varying from rebooking, refunding or providing alternate modes of transport. Passengers can avail these solutions as considered best.