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Your Rights to Escalation

You can lodge and claim compensation at help desks placed at arrival and departure stations or do so electronically

If you are not satisfied with the resolution of the airline, you can file the grievance on AirSewa app or portal

If you are not satisfied with the resolution of grievance by airline and/or Airsewa, you can complain to any statutory body/court set up under relevant | appicable laws

Force Majeure

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Airline will not have the obligation to pay compensation in cases where the delays and cancellations are caused by an event of force majeure i.e. extraordinary circumstances beyond the control of the airline, the impact of which lead to the delay of flights, and which could not have been avoided even if all reasonable measures had been taken by the airline. Such extraordinary circumstances may in particular, occur due to political instability, natural disaster, civil war, insurrection or riot, flood, explosion, government regulation or order affecting the aircraft, strikes and labor disputes causing cessation, slowdown or interruption of work or any other factors that are beyond the control of the airline

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Additionally, airline will also not be liable to pay any compensation in respect of delay clearly attributable to air traffic control, meteorological conditions, security risks, or any other causes that are beyond the control of the airline but which affect their ability to operate fights on schedule. Extraordinary circumstances should be deemed to exist where the impact of an air traffic management decision in relation to a particular aircraft or several aircrafts on a particular day, gives rise to a long delay or delays, an overnight delay, or the cancellation of one or more fights by that aircraft, and which could not be avoided even though the airline concerned had taken all reasonable measures to avoid or overcome the impact of the relevant factor and, therefore, the delays.

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