In the past few years, many initiatives have been introduced to make air travel a seamless and hassle-free experience for flyers. One step taken in this direction is the inauguration of the DigiYatra service on December 1, 2022. The unique program aims to simplify and enhance the airport experience for flyers.
Currently available for domestic departures, DigiYatra uses facial recognition technology to simplify the terminal entry and security clearance at the airport. It is a decentralised mobile-based ID storage platform where you can digitally save your ID and travel documents. With your face as your new boarding pass, now skip the queues at the airport and save time for terminal entry and pre-security checks. Flyers can enjoy the benefit of reduced waiting time and limited physical contact on availing of this facility.
Here is a step-by-step procedure on how to use the service:
Using DigiYatra can benefit flyers in several ways. But, to avail of these advantages, it is necessary to follow the required steps in a given sequence:
Step 1: Install the DigiYatra app on your phone from PlayStore (Android) or App Store (iOS). Once the installation is completed, you will be asked to register using your mobile number. You can do this by entering the OTP sent to your phone.
Step 2: Once you have registered on DigiYatra, you will be asked to link your ID credentials using DigiLocker or Offline Aadhaar. If you opt for the second option, you will be asked to upload an XML file. Here, you should note that Aadhaar below five years of age will not be accepted.
Step 3: In the next step, you will be prompted to provide a selfie. So, click a picture and upload it on the app. Make sure your image is clear and has no obstructions.
Step 4: To complete the enrollment procedure, upload your boarding pass on the DigiYatra app and share it with the departure airport. Ensure your name on the flight ticket, Aadhaar, and boarding pass are the same when uploading documents.
Stage 1: Arrive at the entry e-gate, Gate no. 2A, terminal 3, to use DigiYatra. Currently, the service is only available here. At the gate, share and scan your bar-coded boarding pass/mobile boarding pass. Look into the camera of the facial recognition system installed at the gate. After successful validation, the e-gate will open automatically to allow entry.
Stage 2: After entering the terminal, drop your luggage at the airline check-in desk. However, if you are not travelling with bags and suitcases, head straight for DigiYatra Gate at Zone 1 PESC, located nearby business class entry. Look into the facial recognition system installed at the e-gate. After successful validation, the gates will open to let you in for a security check.
Stage 3: At the last stage, use DigiYatra to pass through the boarding gate. (Currently available only at limited gates)
Users are suggested to be careful when downloading the DigiYatra application. Make sure to install the genuine app and not any fake ones. Only download the official DigiYatra app by Digi Yatra Foundation.
The DigiYatra service will help travellers breeze through the security checks. The facility will enhance your airport experience and ensure hassle-free, paperless, and contactless air travel. But to make this happen, you will have to download and register at DigiYatra. When doing so, remember to follow the above-mentioned process in a step-by-step manner without skipping or changing the order of things!
Note: OTP not received while registering for DigiYatra
In case you have not received an SMS, please note, at times there could be a delay in receiving SMS like OTP from various apps due to security measures adopted by network operators. Kindly wait for some time and try resending the OTP again if not yet received.