07 august 2020
New Delhi, May 11, 2020: Delhi International Airport Ltd (DIAL), a GMR led consortium, today announced that Delhi’s Indira Gandhi International Airport (IGIA) has been adjudged as the ‘Best Airport in India and Central Asia’ for the second consecutive year in 2020 Skytrax World Airport Awards and ascribed as ‘Global 4 Star Airport’ by Skytrax, second year in a row.
The airport has also improved its overall ranking to break into the league of World’s Top 50 Airport, the First Indian Airport to achieve this feat.
Delhi Airport has been ranked 7th among the airports having 60 to 70 million passengers per annum capacity. Delhi Airport was followed by Mumbai, Bangalore, Hyderabad in India and Colombo airport in Central Asia region.
Commenting on the achievement, Mr. Videh Jaipuriar, CEO of Delhi International Airport said, “in winning this top accolade, the real praise and success must go to all the airport staff across many agencies working at the Delhi Airport, including stakeholders & partners who continuously work hard to look after and please our customers. I would like to thank Skytrax for the award and congratulate all the winning airports.”
Today as we face the challenge due to COVID-19, both personally and as a business, it is time for us to show the same resilience, focus and customer centricity. While the show must go on, I urge you to take necessary precautions. Together we will come out stronger from this challenge.”
Edward Plaisted, CEO of Skytrax said: "Delhi International Airport achieved an excellent performance this year, and it was not only recognised as the Best in India & Central Asia, but also entered the top 50 global airports for the first time which is a remarkable achievement and improvement."
The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. They are regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across over 550 airports. The survey and awards are independent of any airport control or inputs.
The Awards are based on the World Airport Survey questionnaires completed by over 100 nationalities of airport customers during the 6-month survey period. The survey evaluated the customer experience across airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.
The World Airport Star Rating program is a global Quality-Evaluation-System for the Airport industry. It uses a direct and professional analysis of Airport's Product and Service Quality Standards. It began in 1999, when Skytrax launched its first global, Airport customer satisfaction survey. The survey evaluates traveller experiences across different airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security and immigration to departure at the gate.