When you get more than what you DIAL
20 January 2020

The Delhi International Airport Limited
Entering, Checking-in, Security Check, Boarding, Flying and Repeat- an Airport is known world
over for being an enabler for daily, convenient and quick travelling needs. And while most of us
merely engage with the Airport premises for everyday tactical purposes (including waiting the
hours that our flights get delayed); the rest of its attractions get restricted solely to its food
outlets, or exclusive retail points.
But the Delhi International Airport has been making travelling more than just a flight of
convenience. It has literally been going higher in its own scales of providing a range of luxury
services to passengers, those which one would hardly think of incorporating an Airport with. It’s
not just about being world class in its infrastructure; for Delhi Airport, it has always gone a mile
more- by being the epicenter of revelry, contentment, comfort and above all, being one’s own
boss.
That is how we came up with a goal- of making The Delhi International Airport the complete
package destination, from where you don’t just leave to go elsewhere, but where you look
forward to coming back to again, to explore and celebrate. Because services have so much
potential of evolving and becoming absolutely passenger-centric, so much so that luxury
becomes a thing to revel in. And a passenger’s experience here is nothing short of pleasure and
delight. Starting from the point you decide to travel till the point you return home safe and
sound, Delhi Airport cushions your time and journey with the best in class services that value
your traveling needs. And that too, at the speed of a click!
CarterX- a luggage pickup and drop service
Foreseeing the hassles of emergency last minute going-home-to-pack, Delhi Airport’s CarterX
was specially launched by us to ease your luggage handling needs, by exclusively picking up
luggage from your homes before your departure and dropping them back after your arrival. This
online booking service enables door-step pickup, secure handling, free insurance, tamper
resistant packing, live tracking, 24/7 support and also free cancellation.
DMRC Check-in
Scores of passengers travel via metro to reach the Airport. And while carrying luggage can be a
real headache, DIAL jumped in to streamline passengers’ check-in troubles by opening the
Metro Check-in service, wherein travelers could also get their boarding passes, making it doubly
convenient for them to directly jump to their Security obligations after entering the Airport,
along with free discount coupons that they can redeem at the Airport shopping center!
Sakha Cab- for women by women
A unique and exclusive taxi service was launched to facilitate and empower our women
passengers that will entail safe and hassle free conveyance for them across Delhi NCR, Agra and
Jaipur; while being the only Airport in the world to offer such a service. What’s more, the Sakha
(a term used to denote “Friend”) Cabs are driven and chauffeured by only women who are also
professionally and martially trained.
Food Genie- who brings your food cravings to life

Food kiosk machines at the terminal pier that ease your food ordering process, for your last
minute cravings, are convenience personified. Added to a hassle-free last minute ordering, it
also has the option of delivering at the respective boarding gate.
Shop and Collect
Burdened with shopping bags? The Delhi Airport came with a solution for that too. We realized
that passengers should be able to shop with all their heart and be loved back by us for expressing
their care for the ones they love. So we launched the legendary “Shop and Collect”, with which
passengers can have their baggage delivered home or pick it up when they arrive back!
Larger than life activities and celebrations have become our hallmark. We won hearts of our
passengers by making their celebrations our own, be it Diwali, Christmas or events for young
talents. With over and above deals on shopping and beautiful festive-centric installations, we
surely enjoyed the way people flooded in to the Airport as a place where they could enjoy with
their families and friends, and we became more than just a transit arena for them too.
Life at the Delhi Airport has surely come a long way in giving passengers experiences and
moments that last a lifetime. Because when one thinks of travelling, while most people burden
their plans with questions, Delhi Airport passengers think of us as a one-stop solution.

Shop and Collect
Burdened with shopping bags? The Delhi Airport came with a solution for that too. We realized
that passengers should be able to shop with all their heart and be loved back by us for expressing
their care for the ones they love. So we launched the legendary “Shop and Collect”, with which
passengers can have their baggage delivered home or pick it up when they arrive back!
Larger than life activities and celebrations have become our hallmark. We won hearts of our
passengers by making their celebrations our own, be it Diwali, Christmas or events for young
talents. With over and above deals on shopping and beautiful festive-centric installations, we
surely enjoyed the way people flooded in to the Airport as a place where they could enjoy with
their families and friends, and we became more than just a transit arena for them too.
Life at the Delhi Airport has surely come a long way in giving passengers experiences and
moments that last a lifetime. Because when one thinks of travelling, while most people burden
their plans with questions, Delhi Airport passengers think of us as a one-stop solution.