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Delhi International Airport (P) Limited
Passenger Delight has been one single goal for us at
DIAL that has helped us shape our company, our services,
goals and all that we stand for today. The same will
chart a course for us in the future as well. We wish
to take some of the best ideas in the airport business
and make it a reality for passengers at the New Delhi
International Airport - creating immense possibilities
that await you and us.
Read on to know more about us, our partners and awards
and recognition.

DIAL is a joint venture consortium of GMR Group, Airports Authority of India, Fraport and Malaysia Airports Holdings Berhad (MAHB).
In January 2006, the consortium was awarded the
concession to operate, manage and develop the IGI
Airport following an international competitive bidding
process. DIAL entered in to Operations, Management
and Development Agreement (OMDA) on April 4, 2006
with the AAI. The initial term of the concession
is 30 years extendable by a further 30 years.
Besides upgrading the existing terminals, DIAL has
already commissioned a new runway 11-29 at IGI Airport
on September 25, 2008. It has also inaugurated the
new domestic departure terminal 1D (T1D) on 26th
February, 2009. T1D will increase the capacity of
domestic departures to 10 million passengers per
annum.
The new terminal has a modern 4 level in-line baggage
handling system to eliminate baggage X-ray prior
to check in, spacious security hold area with extensive
F&B and retail facilities, special contact zone
for passengers with special needs and baggage handling
area on a separate level allowing greater space
for passenger amenities.
In March 2010, DIAL has completed the construction
of integrated passenger terminal (Terminal 3). The
first phase of the airport is designed and capable
to handle 60 million passengers per annum (mppa).
This development was the first phase of the airport
expansion. In subsequent stages, the airport will
be further developed with the increase in passenger
demand and more terminals and runways would be added
in a modular manner to form a U shaped complex with
an ultimate design capacity of 100 million passengers
per annum.
DIAL has a list of achievements to its credit when it comes to Service & Quality offered at its airport terminals. Here are a few highlights:
DIAL’s & RGIA’s Best Airports in the World ranking by ACI
Delhi’s Indira Gandhi International Airport (IGIA) has been ranked 4th best airport in the world at the Airport Council International’s (ACI) Annual Airport Service Quality (ASQ) Awards. It received this prestigious rating for airports in the 15 -25 million category in 2009. And for the ASQ Ratings during 2010, IGIA was ranked 4th yet again, but this time in the 25-40 million passengers per annum category.
- DIAL bagged First prize in the category of “Tray Garden” during the Garden Tourism Festival 2011 organised at Garden of Five Senses in New Delhi. This grand arrangement is jointly carried out by the Department of Delhi Tourism and Delhi Government.
- Terminal 3 (T3) has been awarded green building “LEED INDIA GOLD” rating from IGBC thereby making it one of the largest Green Buildings in the world. Leadership in Energy and Environmental Design (LEED) India rating system is licensed by US-GBC to the Indian Green Building Council (IGBC) to encourage and facilitate the development of more sustainable buildings.
ACI is world renowned body of global airports. The ASQ awards rank top performing airports in the annual ACI Airport Service Quality (ASQ) passenger survey.
The GMR Rajiv Gandhi International Airport (RGIA) was also adjudged as the best airport in the 5 to 15 million passenger capacity airports in the world. Further, RGIA secured the fifth position amongst all airports, both worldwide and in the Asia-Pacific region. This unique achievement comes within less than two years of the green field airport having commenced operations.
GMR DIAL IT TEAM Wins an Award
GMR IT DIAL TEAM under the leadership of Mr Sivaram has been awarded by IBM management team the award for implementing the most innovative solution using IBM software “WEBSPHERE” at Terminal 3. The team went through a three hour interview by a select panel of IT experts outside IBM two weeks ago to understand the complexity of the implemented solution.
The award has been given to DIAL "For most innovative solution implemented in the Great Mind Challenge for business awards 2010" by IBM. The award was presented by Steve Wilkinson, VP IBM and Pradeep Nair, Director IBM Software Group.
Terminal-3 wins BCI Award
Delhi Airport’s newly integrated Terminal 3 bagged the British Construction Industry Award (BCIA) for the Best International Project at a gala award ceremony held at the Grosvenor House Hotel in London on 14 th October, 2010. The competition was tough with 180 international projects competing for the coveted and the most rigorously judged awards but the choice was unanimous. The event was witnessed by over 900 attendees.
KPMG Infrastructure Today Awards
GMR Group bagged two awards at the 3 rd KPMG-Infrastructure Today Awards 2010 ceremony held at the Taj Mansingh, Delhi on 1 st December, ‘Most Admired Developer in Transport Sector’ – GIL and ‘PPP Project of the Year’ – Terminal 3, DIAL. Mr. Kiran Kumar Grandhi received both the awards on behalf of Group Chairman and the Group from Mr. Kamal Nath, Union Minister of Road, Transport and Highways. These Awards aim to acknowledge organizations, including government bodies which have developed, financed and implemented various infrastructure projects, through innovative, yet practical schemes, demonstrating overall excellence in the conceptualization, development and implementation of these projects.
Life Time Achievement Award
Exim India in association with ASSOCHAM organized ‘The First Northern India Multimodal Logistics Awards’ on 18 th January 2011 at The Lalit, New Delhi concurrent with Conquest 2011 an international Expo and Conference jointly with ASSOCHAM at New Delhi. Mr. P S Nair, CEO – DIAL was unanimously nominated by Dr. D.T. Jospeh, former Secretary Shipping for ‘Life Time Achievement Award’ from Aviation Sector. Dr. D.T. Jospeh presented the award to Mr. Nair, on behalf of Mr. Jyotiraditya Scindia, MOS (Commerce).
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