CONDITIONS OF SERVICE:

Performance of Services to Guest(s) by Avia Xpert Pvt. Ltd. at the Airport shall be subject to following conditions:

• Guest shall identify himself/herself to the GSE or call on the number provided on Service confirmation voucher on arrival at Airport.

• Guest(s) shall be solely responsible for compliance with all governmental regulations upon entry into and exit from Delhi International Airport and ensuring that all required documents are in order and also comply with all conditions/requirements stipulated by Government of India and other relevant authorities and agencies in relation to such travel.

• Duration of Service: The performance of Service will commence at the scheduled meeting time or the time of service as per the Service confirmation voucher. However, Avia Xpert Pvt. Ltd. at its sole discretion, may permit Guest(s) a window of 15 (Fifteen) minutes from the scheduled meeting time to avail the Service(s).

• In case of any failure of Guest(s) to report on time at the meeting point or the time of service as per the Service confirmation Voucher, she/he shall be deemed as a No Show and the Service will not be assured.

• For each unit of PRM service, Baggage assistance will be provided to Guest(s) for upto one bag of maximum 30 kgs and one handbag which the guest(s) has to keep on his/her lap. In case of more than 2 baggage (handbags and check in baggage both) the guest will have to pay an additional amount of Rs 500 upto 3 more baggage and further Rs. 500/- for another lot of 3 (three) baggage at the time of booking itself. Avia Xpert Pvt. Ltd. may accept the additional requirement of porter services on payment of additional charges on the spot, however, the same shall be subject to the availability only.

• Avia Xpert Pvt. Ltd. shall at its sole discretion, be entitled to cancel, alter or omit any part of the Service with or without notification to Guest(s) at its sole discretion. In such cases, Avia Xpert Pvt. Ltd.’s liability shall be limited to re-performance of the cancelled Service. In cases where Avia Xpert Pvt. Ltd. is unable to re-perform the service, partial/full refund may be provided by Avia Xpert Pvt. Ltd. to the Guest(s) at its sole discretion.

• Delays and cancellations of Service by Avia Xpert Pvt. Ltd. may result from factors beyond its control such as the accidents, governmental restrictions and other events of force majeure, Avia Xpert Pvt. Ltd.’s liability shall be limited to re-performance of the cancelled Service.

• Avia Xpert Pvt. Ltd. at all times shall reserve the right to withdraw the Service without assigning any reason and without further reference, in case the Guest(s) is / are in breach of any Terms & Conditions of the Service.

• Guest shall not use the Service or its reference for any unlawful or prohibited purposes.

• Avia Xpert Pvt. Ltd. at its sole discretion may decline to provide Service in case of any misconduct or any unlawful or prohibited activity by the Guest(s).

• Avia Xpert Pvt. Ltd.’s liability, if any, shall in no event exceed the total charges paid by the Guest(s) for the Services. Under no circumstances, Avia Xpert Pvt. Ltd. shall be liable for any consequential, exemplary, special, indirect, incidental or punitive damages.

• Guest(s) agrees to indemnify Avia Xpert Pvt. Ltd. in respect to all claims, damages, losses, costs, and expenses (including legal expenses) which are awarded against or incurred by Avia Xpert Pvt. Ltd. as a direct result of acts or omissions by Guest(s) either during the course of booking and/or using the Service.

• Avia Xpert Pvt. Ltd. shall not be liable for the consequences of any delay or for any loss, cost or expense incurred by Guest(s) as a result of the actions of any other party including without limitation the Airline, Customs and Immigration Authorities etc.

• In relation to the Service, Avia Xpert Pvt. Ltd. accepts no liability for any items left or disclaimed by the Guest(s) during the Service and after providing the Service.

• By offering Services, Avia Xpert Pvt. Ltd. does not accept any liability for damages, losses, or delays that may result on account of improper documents in possession including without limitation of valid ticket, visa, passport or any other requirement in relation to entry, exist, length of stay, special permissions etc. as may be required for traveling through CSIA.

• Once the booking is done and a service voucher is generated, no money shall be refunded if the services are not availed by the Guest(s) for any reason other than reasons mentioned for cancellation at the website.

CANCELLATION AND REFUND POLICY:

If Guest(s) wish to cancel their booking must

(1). Request for the cancellation of booked service using ‘Cancel/ Manage my Booking’ tab provided on Home Page of Website; or

(2). once the booking is cancelled, refund process will be initiated and necessary credit will be provided to the Guest(s) subject to the deduction of applicable cancellation charges.

Total refund on cancellations shall only be if cancellation is before 24hrs from the scheduled service time. No refund shall be given on cancelations within 24hrs from the scheduled service time Note: For the purpose of calculating cancellation charges, Booking Amount shall mean the total amount (Including taxes) paid by the Guest(s). Transaction fee is non refundable

Avia Xpert Pvt. Ltd. shall endeavor to process refund if applicable, within 15 days from the date of cancellation and receipt of bank/credit card details.

No refund will be made in the following cases:

• Wrong information about travel details of Guest(s) during the Booking Process;

• No Shows;

• Delayed/missed/cancelled flights;

• Late arrival at the airport which results in denied check-in or boarding by the airlines;

• In case of any misconduct or any unlawful or prohibited activity by the Guest(s).

Merchant Legal Name as per GST

• AVIA XPERT PRIVATE LIMITED

Merchant DBA / Trade Name as per GST

• AVIA XPERT PRIVATE LIMITED