Caring for You, Every Step of Your Journey
Delhi Airport believes every journey should be smooth, stress-free and filled with care. DEL-Cares, an initiative by Delhi Airport, is a commitment to making your travel experience as comfortable and convenient as possible. Whether you’re a parent traveling with a child, an individual with special needs or a passenger simply looking for airport facilities, our passenger friendly services ensure you feel supported at every step.
Essential Passenger Services
Baby Care Rooms
Traveling with an infant? Our well-equipped Baby Care Rooms offer a private and hygienic space for feeding and diaper changes, ensuring a comfortable experience for parents and little ones.
Facilities Include:
- Diaper-changing stations
- Sanitized feeding chairs
- Comfortable nursing areas
Location: Near washrooms and family zones across terminals
Drinking Water Stations
Stay refreshed with free, easily accessible drinking water stations at Delhi Airport located across the terminal.
- Free bottle-refilling stations
- Regular sanitization for hygiene
- Conveniently placed near waiting lounges and gates
Charging Stations
Never run out of battery! Our conveniently placed Charging Stations allow you to charge your devices before your flight.
- USB and plug-point compatible chargers
- Fast-charging stations
- Available at waiting areas, lounges and departure gates
Wi-Fi Services
Enjoy uninterrupted Wi-Fi connectivity throughout the airport. Stay connected, browse the web or catch up on work while you wait.
- Network: “GMR FREE WIFI”
- Secure connection via mobile OTP
Accessibility & Assistance
PRM (Persons with Reduced Mobility) Facilities
Delhi Airport is fully equipped to support passengers with reduced mobility. PRM assistance includes wheelchair services, dedicated counters and accessible facilities to ensure a hassle-free journey.
- Wheelchair assistance available on request
- Dedicated priority security and boarding lanes
- Accessible restrooms, lifts and ramps
How to Request: Pre-book online with your airline or visit the help desk upon arrival.
Hidden Disabilities Sunflower Program at Delhi Airport
Delhi Airport is proud to support the Hidden Disabilities Sunflower Program, an initiative designed to assist passengers with non-visible disabilities. By wearing a Sunflower lanyard, individuals can discreetly indicate that they may need extra support, time, or understanding during their airport journey. Trained airport staff are sensitized to recognize the Sunflower symbol and provide compassionate assistance throughout the travel process—from check-in to security and boarding. This program reinforces our commitment to creating a more inclusive and accessible airport experience.
- Well trained staff is available for guiding at the airport
How to Request : Visit New Delhi Airport Website Visit any Helpdesk or Information Counter at Delhi airport terminals.
Buggy Services
Delhi Airport offers dedicated buggy services to ensure smooth and comfortable movement for passengers with reduced mobility, senior citizens, expectant mothers, and others in need of assistance. These electric cart services available at Delhi Airport and are designed to enhance convenience during arrival, departure, and transit. PRM and Elderly Assistance with Buggy Service at Delhi Airport To support Persons with Reduced Mobility (PRM), elderly passengers, and those with health conditions, Delhi Airport offers comfortable buggy services for easy navigation across all terminals. Seamless Buggy Transfers Between Terminals at Delhi Airport For travelers covering long walking distances—especially within Terminal 3 or while connecting between Terminal 3 to Terminal 2—Delhi Airport ensures smooth movement with buggy and shuttle services operated by trained personnel.
- Available for elderly travelers, PRM passengers and families with children
- Spacious and comfortable transport
Where to Request: Buggy service points near terminal entrances.
Convenience Services
Multilevel Car Parking
Safe, spacious and well-lit Multilevel Car Parking is available for short-term and long-term stays, making your arrival and departure convenient.
- Real-time availability updates
- Multiple payment modes (cash, card, digital wallets)
Tip: Pre-book parking online for discounted rates.
Baby Stroller Availability
For passengers traveling with toddlers, complimentary baby strollers are available at designated areas to ensure a smooth airport experience.
- Easy-to-use and foldable strollers
How to Request: Available at information desks.
Lost and Found Services
Misplaced an item? Our Lost and Found service helps reunite passengers with their belongings. Visit the Lost & Found desk or contact us online for assistance.
- Report missing items online or at the Lost & Found counter
- Easy item recovery after verification
To know more Click here
Information Desk
Need assistance? Our Information Desks provide real-time support to guide you through airport services and facilities.
- Live chat with trained representatives
- Get flight updates, directions, and service inquiries answered
Health & Safety
Medical Facilities
If you need medical assistance, our real-time support system is available to guide you through airport services and facilities.
- On-call doctors and paramedics
- First-aid stations with essential supplies
- Ambulance services for emergencies
Contact for assistance
- Terminal 3: 4 Medanta Centers located at Domestic Pier/ International Pier, Transfer Area & Food Court
- Terminal 2: 1 Medanta Centre in check-in area
- Terminal 1: Domestic Arrivals
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