1. Marked areas outside and inside terminals.
2. Thermal screening of all passengers.
3. Provision of hand Sanitiser.
4. Pre-planned seating arrangements in all areas.
5. Sanitization is being done at regular intervals at the terminal buildings & high contact surfaces. Also, ensuring strict compliance of social distancing norms by the passengers and staff to minimize human contact. Face masks, gloves & Hand Sanitiser are available at the Airport Pharmacy. Medical waste is disposed appropriately.
6. Doctors on duty 24x7 to cater to passenger requirement.

Passengers are encouraged to do online check-in. Check-in rows from A to H is allocated for Domestic Airlines. Each airline is allocated a certain number of check-in rows. Passengers for one airline are not allowed to use facilities designated for another.

Delhi Airport has taken the required precautionary measures for the safety of its staff and passengers.

We have adopted effective & efficient sanitization processes and there are trained house keeping staff who are respfonsible to maintain the accepted level by frequently cleaning & sanitizing their allocated areas. The scheduled sanitization activity at the baggage reclaim, all other areas inside the terminal buildings including high contact surfaces are monitored by a dedicated team to ensure strict Adherence to the procedures.

Markings near the baggage belt has been done to ensure social distancing. This helps to ensure strict compliance of social distancing norms by the passengers and staff to minimize human contact.

We have also deployed a number of UV technology based machines and disinfection tunnels that will help disinfect various touchpoints of the passengers.

It is not advised for children below 10 years to travel as they fall in the high-risk group. If it is an emergency then parents need to consult their paediatrician for clearance to fly and for the measures to be taken. We request you to get in touch with the airline concerned before booking flight ticket for passenger below 10 years.

Passengers should reach at least 2 hours prior to domestic flight departure.

• To distribute passenger load in the departure forecourt, DIAL has moved from current all gates all airlines to allocation of designated gates to airlines to enter into the terminal building.
• All passengers will need to download the Aarogya Setu App on their phones, prior to reaching the airport / at the forecourt itself.
• Provisions has been made for thermal scanning of passengers as per Government guidelines

1. I am/ We are not residing in any containment zone.
2. I am/ We are not suffering from any fever/cough/any respiratory distress.
3. I am/ We are not under quarantine.
4. If I/we develop any of the above mentioned symptoms I shall contact the concerned health authorities, immediately.
5. I/we have not tested COVID-19 positive
6. I am/ We are eligible to travel as per the extant norms.
7. I shall make my mobile number/contact details available to the Airlines whenever required by them.
8. I understand that if I undertake the air journey without meeting the eligibility criteria, I would be liable to penal action.
9. I/We undertake to adhere to the Health Protocol prescribed by the Destination State/Union Territories

• Marked areas outside and inside terminals
• Thermal screening of all passengers
• Provision of hand sanitisers
• Pre-planned seating arrangements in all areas
• Sanitization is being done at regular intervals at the terminal buildings & high contact surfaces. Also, ensuring strict compliance of social distancing norms by the passengers and staff to minimize human contact. Face masks,gloves & Hand sanitisers are available at the Airport Pharmacy.Medical waste is disposed appropriately.

• Passengers would be encouraged to download HOI app, a dedicated AI-enabled app , for contact-less commerce. It can also be used for contact-less food ordering.
• HOI, a cognitive and intuitive travel app, will help the travelers in navigating the airport seamlessly. Contact-less food ordering and payment service is one of the unique features of HOI app.
• Passengers can avail this facility by simply downloading the app on their Android or iOS device, sign-up and add their upcoming flight’s travel details.
• Passengers can use self-ordering kiosk at the food court to avoid queuing. They can also avail of Delhi Airport’s unique food delivery service “Food Genie”. Digital payment and digital menu would be encouraged to minimize contact.

• Social distance marking have been put up at aerobridges, piers, lifts, travellators, etc. Also, provision of hand sanitizers at the exit of passenger bridges /bus gate arrival area have been made.
• All departure baggage would be disinfected at Ultraviolet (UV) light disinfection tunnel, developed by DIAL. Similar SOP is being developed for arriving international baggage.
• Social distance markings have been put up around baggage belts and additional seating arrangement have been made in this area for waiting passengers.
• Social distance markings have been put at all transport waiting areas and SOP is being worked with cab providers for disinfection of cabs before use at airport. Similar SOP for metro & other modes of transport would be initiated.
• Visitors entry into the terminal will remain temporarily suspended.
• To encourage compliance of social distancing norms at the airport, DIAL has deployed additional queue managers at kerb side (city side), check-in halls, security check areas and boarding gates, with social distancing markers/reminders.
• DIAL will encourage all passengers to wear masks and maintain social distancing at all times, to ensure their own safety and well-being.

Stay aware of the latest information on the COVID-19 outbreak, available on the WHO website and through your national and local public health authority. Most people who become infected experience mild illness and recover, but it can be more severe for others.

The thermal screening & quarantine of passengers is being primarily handled by APHO(Airport Health Organization).

• If you are healthy, you only need to wear a mask if you are taking care of a person with suspected 2019-nCoV infection.
• Wear a mask if you are coughing or sneezing.
• Masks are effective only when used in combination with frequent hand-cleaning with alcohol-based hand rub or soap and water.
• If you wear a mask, then you must know how to use it and dispose of it properly.

• Before putting on a mask, clean hands with alcohol-based hand rub or soap and water.
• Cover mouth and nose with mask and make sure there are no gaps between your face and the mask.
• Avoid touching the mask while using it; if you do, clean your hands with alcohol-based hand rub or soap and water.
• Replace the mask with a new one as soon as it is damp and do not re-use single-use masks.
• To remove the mask: remove it from behind (do not touch the front of mask); discard immediately in a closed bin; clean hands with alcohol-based hand rub or soap and water.