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AIRPORT FACILITIES

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Conveniences

Traveling with the family is a special experience, and at IGIA we want to make that a memorable and enjoyable experience.

Indira Gandhi International Airport provides day care rooms for infants and toddlers. These room are available around the clock for the comfort of the family. We even have a children’s play area located at international departures.

Indulge the children before you take off on your flight! At T1 D,T2 & T3, we provide complementary strollers for the littlest of our travelers. Children holding a confirmed reservation and travelling alone qualify as Unaccompanied Minors.

Those Guardians/Parents who are unable to locate the airline representatives to take custody of their unaccompanied Minors, may please get in touch with our Customer Service staff at the Information Desk in each terminal. Our teams are there to assist you.

If you choose to take your furry friend along, please check with the airline before you arrive to take your flight. Each airline has specific rules with regard to the carriage of pets.

You are requested to please refer to the airline’s website for further information.

We also have a Pet n Fly counter where you can be assisted

http://www.newdelhiairport.in/map.aspx

We recognize the need for those who wish to smoke, Smoking Zones are located in all terminals.

In T1D, the Smoking Zone is located on the first floor.

In T2 the smoking zone is located in Security Hold Area closest to retail area

In T3 International, the Smoking Zone is located at the pier junction closest to Gate 15.

In T3 Domestic, the Smoking Zone is located at the pier junction closest to the retail area. http://www.newdelhiairport.in/map.aspx The entire airport is wifi enabled.

Medical facilities at the airport are provided by world renowned Medanta, the Medicity hospitals.

Medanta - The Medicity emergency care rooms are located through the airport providing immediate emergency care with trained physicians in a state-of-the-art medical facility. Guardian Pharmacy’s are located all across the airport and are open 24x7. Guardian Pharmacy is a one-stop-solution for the health, wellness, and beauty needs of passengers with a range of Nutrition, Ayurveda, Vitamins, Personal and Health Care products.

Baggage Allowance for each airline varies according to the airlines rules and regulations. Please check with your individual carrier.

General Baggage rules:-

Allowed baggage in weight
Baggage dimensions
Excess Pieces and weight
Oversized Baggage
Special items
Cabin Baggage
Personal items
Luggage Precautions
General Notice Of Baggage Liability Limitations
Prohibited Items in Hand Baggage

Please click on the link below for custom details http://www.cbec.gov.in/

Baggage trolleys are conveniently placed throughout the airport terminals.

Baggage Wrapping Services

Keep your luggage safe by “wrapping” it. The service applies several layers of stretch wrap plastic film around the luggage thereby protecting it from damage, tampering, theft; mishandling and pilferage at a reasonable charge.

Baggage wrapping services are available only at T3.

WHEEL CHAIR ASSISTANCE AT IGI AIRPORT

Terminal - 1

Wheelchairs are provided by Airlines/Ground handling Agencies from their counters at visitors’ lobby located near gate number 8 at T1D.

Terminal - 3

Wheelchairs are provided by Airlines/Ground handling Agencies from their counters at visitors’ lobby located near Entry gate 1 & 8 at Departures.

In order to facilitate passengers, Indira Gandhi International Airport (IGIA) has provided 10 dedicated phones at departure forecourt drop off lanes which connect passengers to respective ground handlers or Airlines for provision of wheelchairs.

Terminal - 2

Wheelchairs are provided by Airlines/Ground handling Agencies from their counters at visitors’ lobby located near Entry Gate 1 in Departures.

Passengers with Reduced Mobility: PARKING FACILITIES

Departure visitors are permitted to park their vehicle for 15 minutes at parking slots at Departure Curb. These parking slots are opposite Gate 8 at lane 1 at Terminal 1, Gate 1 & 3 at lane 1 at Terminal 2 and Gate 2 & 7 at Lane 2 and 3 at Terminal 3.

PRM (Passenger with reduced mobility) ZONE AT ARRIVAL FORECOURT

PRM zone is at lane 2 and 3 near metro station entry gate. Vehicle parking at this location is not permitted as these locations are used only as pick up/ meeting points for arriving PRM passengers

Escape the traffic, noise, pollution and last-minute anxiety with a stress free ride to and from the airport. Reach the airport or New Delhi in a matter of minutes. With timely connections and unmatched comfort, it’s the best way to travel across city.

Tickets can be purchased from the Ticket Issuing Machine (TIM) at T3 Domestic & International Arrivals and outside T 1 Arrivals.

Wherever you are in Indira Gandhi International Airport, there is a free wireless internet (WiFi) connection available. To connect to the network, follow these simple steps on your Smart Phone/other devices with an active SIM Card:

Turn ON Wi-Fi on your device
Latch on to the Tata Docomo Wi-Fi SSID
Click on the internet browserEnter your mobile no: and Click on “ I Agree to Terms & Conditions” before clicking on send OTP
You will receive the OTP through SMS to the Mobile No. provided by you
Enter the OTP on the screen and click on submit to start browsing

Stop Over/ Transit Feel at home, at the airport. We would like to make your travel as comfortable and easy as possible.

Interterminal transfers From International to Domestic

DIAL provides a complimentary shuttle bus service for passengers, every 20 minutes between domestic and international terminals of the Indira Gandhi International Airport.

Between the Domestic Terminals

Indigo, Spice Jet & Go Air departs from TID & arrives at T1C. Complimentary Golf cart service is also available for convenience of the passengers.

Air India, Jet Airways, Vistara airlines departs & arrives at Terminal 3.

Unaccompanied minors Children holding a confirmed reservation and traveling alone, qualify as Unaccompanied Minors. Guardians/Parents who are unable to locate the airline representatives to take custody of their Unaccompanied Minors, may please get in touch with our Customer Service staff at the contact zone, outside each Terminal. Our customer service staff will in turn call the respective Airlines to take the custody of the Unaccompanied Minors.

For passengers with reduced mobility Do feel free to contact our Customer Services Staff at the Contact Zone outside each terminal for necessary assistance should you need to contact specific airline representatives.

Parking for Physically Challenged
Dedicated parking slots for the physically challenged are available at Multi Level Car Parking without any extra charges. However, the normal parking charges shall apply.

Foreign exchange services Foreign exchange services are located at various convenient locations across terminals. Some banks may charge a service fee for currency exchange. It is recommended that you carry your passport & necessary travel documents if you wish to change currency.

ATMs ATMs of various banks (national and International) are available at various locations in the airport.

Travel Insurance
Should you need comprehensive policies for travel needs, please feel free to contact our Insurance Desk at the airport, available before the security hold.

There are several places across the airport where RO (Reverse Osmosis) treated as Drinking water is available. Should you want to purchase bottled mineral water, it can be done at the different food outlets available at a reasonable cost.

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