Indira Gandhi International Airport ranked # 1 in ACI-ASQ Awards 2014 (25 – 40 million passengers per annum category)
2006 : Delhi International Airport (P) Ltd takes over operations at Indira Gandhi International Airport. ASQ Score: 3.02 on 5 point scale.
2007: It Delhi International Airport (P) Ltd was ranked # 101 out of 125 participating airports. With streamlining of operations being the main focus, the score improved to 3.15 in 2008 however the rank slipped to # 124 out of 127 participating airports pushing it to amongst bottom 10.
2008: The Senior Leadership at IGIA (Delhi International Airport (P) Ltd embarked upon an ambitious program, “Turning Sand into Gold”, setting for itself a mammoth task of achieving, then impossible-looking, Vision of: To be amongst TOP 10 Airports of the World by 2011. DISHA (IGIA IGIA’s Service & Hospitality Academy) was setup & entrusted the responsibility of spearheading service centric culture at IGI Airport.
Constant focus & direction from Senior Management, DISHA’s slow but steady permeation into IGIA Community & of course the advent of brand new Terminal 1D over & above the other refurbished terminals saw IGIA making its first footstep on the Global aviation map.
2009 : Delhi International Airport (P) Ltd was adjudged 4th Best Airport in the category 15 – 25 million & received its first award for Asia Pacific regions’ Most Improved Airport- this was perhaps first, though a baby step towards realizing the vision of 10/20/11.
With unified efforts, zeal & enthusiasm of the cohesive IGIA community, relentless Support & Direction from IGIA Leadership and most importantly with addition of the jewel in its Crown in form of Terminal 3, IGI Airport continued its award winning extravaganza further.
2010 : ACI Director General’s Special Service Quality Award ;
2011, 12 & 13 - 2nd Best Airport in its category 25 to 40 million.
Importantly enough, IGI Airport had a major breakthrough in 2011 when it was ranked # 6, not only establishing its firm footprint in the league of GLOBAL TOP 10 AIRPORTS but more than realizing its 2008 vision of 10/20/11.
With the law of diminishing returns naturally playing its prominence, the ASQ Improvement Committee thought through innovatively to bring in continuous improvement in both its strategy & tactics. ASQ Forums, SCM members rotating leadership in every quarter to drive ASQ efforts & most importantly huge passenger engagement interventions, all paid the dividends when ACI announced on 16th February 2015 that IGI Airport has been ranked #1in its category of 25-40 million
Undoubtedly this triumph would not have been possible without valuable contribution from each & every person working at IGI Airport giving his/her 100% in this enormous endeavour - as an individual, as member of the great winning team, and most importantly as a missionary of unified IGIA community.
As IGIA’s ASQ journey continues to realize the Mission of being the best in class airport by 2018, it renews its commitments, along with its Service Partners, for these game changing tenets of excellence to:
- Continuously think out of the box to strive towards ASQ CY15 Target of 4.95;
- Constantly benchmark Service Delivery Products & Processes and
- Collaboratively enable People at the airport for Service Delivery with smile and personal touch.