This privacy notice applies to information we collect about you in the different
sections of the website. The information we collect about you is useful to revert
to you with relevant answers or to help you with a service.
We take the obligations with regard to your personal information very seriously.
people who purchase third party services which are offered via DIAL websites, e.g.
Flights and Hotels
people who subscribe or register to receive information from DIAL e.g. Airport Newsletter
people who participate in DIAL research and surveys
people who enter competitions
people who provide feedback to DIAL via our websites
visitors to our website.
If you are giving us your personal information in the course of purchasing, registering,
or subscribing to a service or product, then we will only use your information in
order to provide you with that service or for closely related purposes. We use some
carefully selected third parties to help us deliver these services and products
to you but they are only allowed to use your personal information to deliver the
service or product you have purchased, registered or subscribed to. Some of our
trusted third parties in supporting these services will transfer your information
We will keep your personal information relating to services or products purchased
in line with our retention policy which ensures that we keep your details for no
longer than is necessary. Your information will be retained in a secure environment
and access to it will be restricted according to the 'need to know' principle.
When you purchase certain products and services from DIAL we may send you confirmation
emails; these may also include marketing which may be of interest to you. We do our best to tailor this information so that it is useful to you, but if at any time
you no longer wish to receive it, you can opt out by following the instructions
that we will give you with each communication.
Complaints and Queries
Disclosure of personal information In the majority of cases we will not disclose
your personal information to others unless we have previously gained your consent.
However there will be circumstances where we may disclose your personal information
without your consent e.g. where we are required by law to disclose information or
where the information is required to prevent or detect a crime. In the case of all
disclosures we will always ensure the disclosure is legitimate and proportionate
for the purpose.
Visitors to our websites
When someone visits our websites we collect standard internet log information and
details of visitor behaviour patterns. We do this by using cookies which record
those areas of our websites that have been visited by your computer, for how long
and what activity was undertaken on our website. We do this so we can understand
which are the most popular parts of our websites, and also to improve your experience.
We collect this information in a way which does not identify anyone. We do not make
any attempt to find out the identities of those visiting our website.
You are not obliged to accept cookies. You have the opportunity to set your computer
to either to accept all cookies, to notify you when a cookie is issued, or not to
receive cookies at any time.
To find out more about cookies, visit www.aboutcookies.org
Links to other websites
This privacy notice does not cover the links within this site linking to other websites.
We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review and we will place any updates on
this webpage. At the start of this privacy notice we will tell you when it was last
1.1 These terms and conditions ("Terms") govern your viewing and use of this website
(the "Website") which is owned and operated by DIAL (DIAL). For the purposes of
these Terms "we", "our" and "us" refers to DIAL.