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| Please note that
these FAQs are only indicative in nature and in tended to help you plan
your travel. The information however, is in no way exhaustive and the
airport management makes no claim on the accuracy of the information.
Please check with your respective airline or concerned department in
case of any exigency. |
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| General Travel enquiries |
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- How many terminals does Indira Gandhi International Airport
have and which are the operating airlines?
Ans: IGI Airport has the following terminals:
Terminal 1A - Domestic departures for Air India * & Air
India Regional (former Indian Airlines and Alliance Air), Go Air, MDLR
Airlines and Jagson Airlines.
Terminal 1D - Domestic departures for Indigo, Kingfisher
Airlines, Kingfisher Red, Go Air, Jet Airways, Jetlite, SpiceJet and
Paramount Airways.
Terminal 1C - All domestic arrivals
Terminal 2 - All international flights operate from Terminal
2. Departures are on the upper level of the terminal building and
Arrivals on the lower level.
* Certain domestic routes of Air India are operated from Terminal 2.
For further information please contact your respective airline.
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- How early should I arrive at the airport before my flight?
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Ans: It is recommended
that you arrive 90 minutes prior to departure for check-in and security
screening for domestic flights. For International Flights, please arrive
three hours prior to for check-in and security screening. |
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- Is a parent allowed to accompany a child traveling alone
through check-in and security screening for boarding the aircraft?
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Ans: Please
contact your airline to make arrangements to escort your child to board
their flight. |
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- Is there any Child Care lounge facility at the airport?
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Ans: For the
privacy of mothers who wish to nurse their infants, a well-equipped
Child Care Lounge with toys, baby cot and a female attendant is
available at Domestic Departure Terminals (Terminal 1A & Terminal 1D).
However, the facility is also available at Terminal 2. |
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- Is Wi-Fi facility available at the airport?
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Ans: Wi-fi
internet access is available in the Security Hold Area of Terminal 2.
Please contact the Airtel counter there for detail. This facility is
also available in the domestic terminals. |
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- Are there hotels or any other accommodation available in and
around the airport?
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Ans: There are
several hotels catering to all budgets along National Highway 8,
Mahipalpur. This area is in the vicinity of the airport and easily
accessible by all means of transport. For reservations, please contact
your travel agent or the respective hotel. |
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- What facilities are available at the airport for passengers
with special needs such as wheelchairs?
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Ans: IGI Airport
offers barrier free access for passengers. There are reserved parking
slots, ramps & special rest rooms for passengers with special needs. In
addition, wheel chairs are available with Airport Manager office at each
terminal. DIAL has also posted Customer Service Executives at the
airport who assist and guide you during the journey. For further
assistance, you are requested to contact your respective airline or the
Airport Manager's office at each terminal. |
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- Can pregnant ladies travel on domestic flights? Is there any
format of certificate required to be furnished for pregnant ladies?
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Ans: Yes, pregnant ladies are
allowed to travel on domestic flights. However, a fitness certificate
(certifying that the pregnant lady is fit to travel by Air) is required
by the concerned doctor. Women above 32 weeks pregnancy are not allowed
to travel by air.
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| For further information please
contact your respective airline. |
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- Is there any retiring room/waiting room facility at
International / Domestic airport?
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Ans:
International passengers holding valid tickets can enter the terminal
building only 3 hours prior to the scheduled departure time. However
they can avail the lounge facility available across the departure drop
off area at the International Departure level. This can be used by
bonafide ticket folders free of cost up to 6 hours prior to their
scheduled departure. Visitors can use this facility by paying Rs. 30 per
person. Visitors can also access the lounge at the Arrival level by
paying Rs. 80 per person.
At Domestic Terminal 1A, Terminal 1C, visitors can enter the terminal by
paying Rs. 50 per person. |
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| Please note that visitor entry to
terminals and lounges may be restricted without prior notice due to
security or operational reasons. |
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- Does the airport have a money exchange facility?
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Ans: Money exchange counters are
available in all terminals at the IGI Airport |
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- Can I carry medicines on board?
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Ans: You need to carry Doctor’s
prescription for each & every medicine in your hand and/or checked in
baggage. Passengers are also advised to get in touch with their Airlines
regarding the same. |
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Airport information |
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- Who do I contact if I have lost something at the airport?
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Ans: All the
unclaimed property found in the terminals & its vicinity, apron, car
park etc. are deposited in the office of Airport Manager of respective
terminal. After next 24 working hours, lost property is deposited in
Materials Management Department, Delhi International Airport Private
Limited. The claimant should be in possession of photo-copy of boarding
card/ticket & Identity card or may send a person duly (along with
identity proof) authorized to collect the property on his behalf. For
any queries on the same please email us at
feedback.igiairport@gmrgroup.in |
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- How do I transfer between terminals at Domestic and
International?
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Ans: Inter
terminal Transfer Coach is available between International terminals
(Terminal 2) and Domestic Terminals (Terminal 1 & 1A) at regular
intervals. To avoid inconvenience you are requested to plan from at
least 60 mins to transfer time between the Domestic & International
Terminals. Kindly contact the Inter-terminal transfer helpdesk located
in both the domestic & arrival concourses. |
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- Where can I give a feedback/ make a query about the airport
on the website?
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Ans: You can make complaints;
give your feedback and suggestions at the official website of DIAL. The
URL of the website is www.newdelhiairport.in or email us at
feedback.igiairport@gmrgroup.in or at the airport please contact the
Airport Manager’s office or the Customer Service Executives posted. |
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- Do you have a visitor area?
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Ans: The visitor
area is available at the International Terminal. Entry for visitors is
permitted on purchase of a ticket costing Rs.60/- for Departure level
and Rs.60/- for Arrival level.
Entry to International terminal for passengers is 3 hours prior to the
departure, but the passenger can enter the visitors lounge 8 hours prior
to the flight departure. Where as, the facility at the Terminal IA can
be availed at Rs 50/-. Visitors Entry is currently prohibited in
Terminal lD. |
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- Is it still possible to drop off and pick up someone in front
of a terminal?
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Ans: Yes, vehicles are permitted
to pull up curbside, but ONLY for ACTIVE loading and unloading. Vehicles
left unattended at the curb will be towed and fined. |
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- Does the Airport have smoking areas?
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Ans: IGI Airport is non -smoking, however, there is a smoking lounge inside Security Hold Area and smoking is also allowed in business lounges. |
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- Does the airport have any medical facility?
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Ans: Apollo Hospitals Enterprise
Limited has provided the Medical Centre facility, equipped with a
24-hour pharmacy and well-trained doctors and paramedics available round
the clock at the Indira Gandhi International Airport, to serve as an
emergency treatment centre for passengers/visitors who may develop
medical complications while on travel or in the airport premises. The
airport also has an Ambulance on standby to cater to any medical
emergency. |
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- What are the left luggage facility?
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Ans: Due to prevailing security alerts, the left luggage facility at IGI Airport's Terminal 1 & Terminal 2 has been suspended till further notice. Inconvenience caused to passengers is regretted. |
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- Does a Railway Reservation Counter exist at the airport?
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Ans: Railway Reservation counter
is operational at the Arrival Hall of International Terminal (Terminal
2), IGI Airport from Monday to Saturday (5am - 8pm) and on Sundays the
timings are 8am to 2 pm. |
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Baggage |
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- Is there somewhere to store bags and other items at the
airport and what is the luggage allowance?
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Ans: The Left
Luggage facility is available at Premium Parking of International
Terminal (opposite Arrivals) & also at the General Parking of the
Domestic Terminal opposite Terminal 1D.
1. Terminal II Left Luggage Facility:
Charges: Baggage Up to 30 Kgs – 15/- Rupees
Baggage exceeding 30 Kgs – 20/- Rupees
2. Terminal I Left Luggage Facility:
Charges: Baggage Up to 30 Kgs – 15/- Rupees
Baggage exceeding 30 Kgs – 20/- Rupees
Helmet / Handbag / Briefcase – 5/- Rupees
Please note – The charges mentioned are for 24 hrs and one can
keep the luggage for 90 days.
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| * Due to prevailing security alerts, the left luggage facility at IGI Airport's Terminal 1 & Terminal 2 has been suspended till further notice. Inconvenience caused to passengers is regretted. |
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- If a suitcase was mislaid/delayed and was not delivered to
the final destination. Who is to be contacted?
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Ans: You may contact your
respective airlines and furnish them the details regarding your
misplaced baggage. |
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- What are the weight, size & number of luggage to be carried
on a flight?
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Ans: All Airlines have got
different parameters in this regard. Therefore it is suggested to
contact your respective airline for detailed information. |
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Flight information |
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- How can I check the flight arrival or departure timings?
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Ans: Flight
Information Display System (FIDS) is displayed on the homepage of our
website and it provides the latest updates regarding the arrival and
departure of the flights. Flight information can also be obtained by
contacting the airline directly (numbers are listed on the website) or
by calling us at our 24x7 flight enquiry number + 91 124 3376000. |
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- How do I check routes and get timetables for flights?
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Ans: You may log on to the
website of the concerned airlines you are traveling and can get the
information regarding the routes and the time table of the flights. Also
you can contact your travel agent for the same. |
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- What car parks are offered at IGI airports, how much are they
and where are they located?
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Ans: Rates are in Rs.(inclusive
of service tax) |
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|
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| Opposite T1B |
Opposite T1D |
TII |
TII |
| Economy Parking |
Premium Parking |
General Parking |
Premium Parking |
| Upto 30 mins |
Upto 30 mins |
24 Hours |
4 Hours |
| 40 |
60 |
60 |
120 |
| 30 mins to 2 hours |
30 mins to 2 hours |
60 Rupees standard |
Double after every 4 Hours |
| 80 |
120 |
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| Each subsequent
hour upto 8 hours |
Each subsequent
hour upto 8 hours |
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| 40 |
60 |
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| 24 hours |
24 hours |
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| 500 |
750 |
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- Can I pre-book car parking?
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Ans: No this facility is
currently not available. |
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- How do I plan my onward route from the airport?
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Ans: You may hire AVIS Car
Rentals, Prepaid taxi, Easy cabs or through DTC (Delhi Transport
Corporation) buses and accordingly plan your onward route from the
airport. |
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Shopping |
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- What happens if the goods I purchase at the airport are
faulty?
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Ans: You may register your
complaint regarding the faulty goods against the shop from where you
made your purchase and necessary steps will be taken in this regard or
contact us at
feedback.igiairport@gmrgroup.in and we will provide you the required
assistance. |
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- Is it permissible to shop at the International Airport
through a Credit Card?
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Ans: Duty Free Shops at IGI
Airport (Terminal 2) accepts only Master Card, Visa and American Express
Credit Cards. |
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- How can I get a job at the airport?
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Ans: If you are interested in
opportunities at the Airport, please log on to careers option on the
DIAL website (www.newdelhiairport.in)
& send your resume. For airlines you can log onto their respective
websites. |
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