• Cargo Handling Facilities
• Clearance Procedure
• Schedule of Charges
• Perishable Cargo
• Pre Deposit Account
• Waiver Of Demurrage Charges

• Obtain Carting Order Airway bill from Airlines
  LOCATION: respective Airline's Offices.
• Obtain TC Receipt from DIAL Counter & pay in the Bank.
  LOCATION: DIAL TC Counter, Ground-Floor - State Bank of India.
• Enter Export Cargo along with relevant documents:
  LOCATION: I Export Entry Gate
• Get Entry endorsement from DIAL TD Gate.
  LOCATION: DIAL Truck Dock Gate.
• Obtain Customs entry on the BD Form/Orders from Customs for examination.
  LOCATION: Customs Superintendent-Exp. Wing.
• Present BD form to Customs along with the baggage, complete Customs examination and obtain 'Let Export Order'.
• Present documents (BD finalized by Customs/AWB/Carting order/DIAL TC: Receipt to DIAL bonded area gate along with baggage.
  LOCATION: Respective Airline Offices.
• Hand over documents to Concerned Airlines.
  LOCATION: Respective Airline Offices.
• Cargo is unitized by DIAL against loading instructions from Airlines.
  LOCATION: DIAL export Bonded Area.
• Releases of Export Cargo from Cargo Terminal for the Flight: Request from Airlines and simultaneously permitted by Customs.
  LOCATION: DIAL-Palletisation Area, Export wing.

• Registration & Processing of Shipping Bill by Customs (CRU/Service Centre).
  LOCATION: 1st Floor Export.
• Obtain Carting Order & AWB from the Carrier.
  LOCATION: Respective Airline's Offices.
• Present papers (SB/AWB/Carting Order) to DIAL Counter and obtain Terminal Charges Receipt.
  LOCATION: DIAL, TC Counter, Export Wing.
• Pay DIAL charges.
  LOCATION: Bank Counter, Export Wing.
• Enter Export Cargo along with relevant documents.
  LOCATION: Export Entry Gate.
• Present papers (SB/AWB/Carting Order/TC receipt) to DIAL staff in Truck Park for docking to trucks at designated Truck Dock gate.
  LOCATION: Truck Park Entry Gate.
• Present Customs processed documents to DIAL staff at designated TC gate and off-load cargo. Obtain DIAL endorsement on S/B.
  LOCATION: Truck Dock Gate Export Wing (GF).
• Obtain Customs number from the respective Customs Group on the S/B & obtain Customs endorsement for pkgs. To be detained for examination.
  LOCATION: Customs in Examination Area (Export)/Gate.
• Complete Customs Examination & Obtain 'Let Export' Order/Customs Orders.
  LOCATION: Examination Area (Exports).
• Present Customs processed documents (SB/AWB Set/Carting Order/TC Receipt) to DIAL Staff at bonded area gate along with cargo for binning & endorsing location on the TC Receipt/AWB.
  LOCATION: Bonded Area Gate Export Wing.
• Hand Over documents to Airlines.
  LOCATION: Respective Airline Offices.
• UNITIZATION-Airline submits Customs approved loading sheet for unitization or bulk loading to DIAL.
  LOCATION: DIAL Export Bonded Area.
• Release of Export Cargo from ETV for the flight against request from Airlines duly approved by Customs. LOCATION: DIAL Export Palletization Area.

• Obtain Delivery Order from the concerned Airline/Break Bulk Agent.
  LOCATION: Respective Airline's/Break Bulk Agent Office.
• File Baggage Declaration (B.D. Form) with Customs along with Airway Bill/House Airway Bill/Passport & Delivery Order.
  LOCATION: Counter Import-I (Ground Floor), BD filing time to be revised by customs.
• Obtain Location Slip from DIAL.
  LOCATION: Counter (Import-I Ground Floor). 1000 - 1700 Hrs.
• Obtain forwarding of packages from DIAL staff.
  LOCATION: Bonded Area Gate (Import-I Grounded Floor) 1000 - 1700 Hrs.
• Complete customs examination of the packages by Customs and obtain customs duty challan from Customs Superintendent.
  LOCATION: Customs Examination Hall, (Ground Floor) Import-I, 1000 - 1700 Hrs.
• Pay Customs Duty
  LOCATION: State Bank of India counter, Examination Hall (Ground Floor), Import-I, 1130 - 1730 Hrs.
• Obtain out-of-charge from Customs against Duty Payment Receipt and surrender one set of all documents (Xerox copies) to customs.
  LOCATION: Superintendent Customs, Import-I, Examination Hall 1000 - 1700 Hrs.
• Obtain Bank Challan from DIAL Counter and deposit DIAL Charges at State Bank of India's counter.
  LOCATION: SBI Counter, Import-I (Ground Floor) 1000 - 1730 Hrs.
• Obtain DIAL Gate Pass against Charges Payment Receipt and surrendering of all original documents.
  LOCATION: Counter Import-I (Ground Floor) 1000 - 1800 Hrs.
• Present DIAL's Gate Pass to DIAL staff at Bonded (Pre-Delivery). Area Gate for delivery of the packages.
  LOCATION: Bonded (Pre-Delivery) Area Gate DIAL Import-I, 1000 - 1800 Hrs.
• Obtain clearance from Gate officer Customs on DIAL Gate Pass.
  LOCATION: Delivery Area Gate Import-I, 1000 - 1800 Hrs.
• Take delivery from DIAL staff (final delivery) against the original Gate Pass duly endorsed by Customs Officer. Collect your Copy and Security Copy of Gate Pass.
  LOCATION: Delivery Gate (Import-I) 1000 - 1800 Hrs.

• Obtain Delivery Order from the concerned Airline or Break Bulk Agent. LOCATION: Respective Airlines Office at Cargo Terminal/Agent Premises.
• Submit Bill of Entry along with Delivery Order, Letter of Authority, Air Waybill, invoice Import Licence, etc. to the Customs for noting to the Customs. LOCATION: New Customs House.
• Assessment of Duty/Payment of Duty & Issue of Exmn. Order by Customs Appraiser, New Customs House. LOCATION: New Customs House.
• Obtain Location of Cargo from DIAL. LOCATION: Counters of DIAL Import-II, 1000 - 1530 Hrs.
• Obtain forwarding of the packages for customs examination from DIAL. LOCATION: DIAL in Customs Examination Area, Import-II, 1000 - 1630 Hrs.
• Complete customs examination by Customs Examiners. LOCATION: Customs Examination Hall (Import-II), 1000 - 1730 Hrs.
• Obtain Out-of-charge order from concerned Customs officer. LOCATION: Customs Examination Hall, Import-II, 1000 - 1730 Hrs.
• Obtain DIAL's dues challan. LOCATION: DIAL Counter, Import-II (Ground Floor), 1000 - 1630 Hrs.
• Payment of DIAL's dues in State Bank of India/PNB counters. LOCATION: Bank Counter Import-II, 1000 - 1730 Hrs.
• Obtain Gate Pass against proof of charges paid: LOCATION: Counter DIAL, Import-II, 1000 - 1830 Hrs.
• Present Customs cleared documents with DIAL's Gate Pass at Bonded (Pre-Delivery) Gate for delivery of pkgs. LOCATION: Bonded (Pre-Delivery) Gate Import-II, 1000 - 1800 Hrs.
• Obtain clearance from Gate Officer, Customs on Gate Pass of DIAL. LOCATION: Delivery Area-Import-II, 1000 - 2000 Hrs.
• Present Gate Pass at Import-II Delivery Gate to DIAL Staff duly endorsed by Customs and obtain delivery. LOCATION: Delivery Gate, Import-II, 1000 - 2200 Hrs.

• The ‘Free Period’ would be 72 hours.
• Calculation of free period would start from Actual Time of Arrival (ATA) of the flight till generation of the Gate Pass.
• Prevailing Business Hours remain unchanged.
• Number of hours applicable for demurrage will be calculated as time between Actual Time of Arrival of the flight (ATA) and "Time of Issue of Gate pass". Each 24 hrs cycle will be 01 day and any part thereof will be counted as full day.
• After expiry of the stipulated free period, next 48 hrs will be charged on 'per kg per day non cumulative basis', inclusive of holidays, provided the consignment is cleared within 120 hours from ATA.
• After expiry of the stipulated free period, i.e., 72 hrs, If the total time between ATA and generation of the Gate Pass exceeds 120 hrs, Demurrage Charges will be levied on cumulative basis inclusive of holidays from the date and actual time of arrival of the flight, as follows :-

• Consignments of human remains, coffin including baggage of deceased and human eyes will be exempted from the purview of Terminal, Storage and Processing and Demurrage charges.
• No Separate Forklift charges will be levied.
• Charges will be levied on “gross weight” or the “chargeable weight” of the consignment, whichever is higher. Wherever the “gross weight” and (or) volume weight is wrongly indicated on the Airway Bill and is actually found more, charges will be levied on the “actual gross weight” or “actual volume weight” or “chargeable weight”, whichever is higher.
• # Special Import Cargo consists of cargo stored in Cold storage, live animals and hazardous goods.
• @ Valuable cargo consists of gold, bullion, currency notes, securities, shares, share coupons, travelers’ cheque, diamonds (Including diamonds for industrial use) diamond jewellery, jewellery and watches made of silver, gold platinum and items valued at USD 1000 per kg and above.
• All the bills shall be rounded off to the nearest of Rs. 5/- as per IATA TACT Rule Book vide Clause No. 5.7.2, rounding off procedure, when the rounding off Unit is 5.

• The free period for export cargo shall be 24 hrs. for exporters for examination / processing and 48 hrs. for airlines (total 72 hrs.).
• 10 % discount in the Terminal, Storage & Processing charges will be granted to Exports who opt for engaging their own loaders for offloading cargo from their vehicles at Truck Dock and shifting to Customs Examination Area.
• Terminal, Storage & Processing charges applicable to Newspaper and TV reel consignments shall be 50 % of the prescribed charges.
• Consignments of human remains, coffin including unaccompanied baggage of deceased and Human eyes will be exempted from the purview of Terminal, Storage & Processing and Demurrage charges.
• Terminal, Storage & Processing charges are inclusive of Forklifts charges wherever Forklift usage is involved. No separate Forklifts charges will be levied.
• # Special cargo consists of live animals, hazardous goods and valuable cargo.
• Charges will be levied on the ‘gross weight’ or the ‘chargeable weight’ of the consignment, whichever is higher. Wherever the ‘gross weight’ and (or) ‘volume weight’ is wrongly / indicated on the Airway Bill and is found more, charges will be levied on the ‘actual gross weight’ or ‘actual volumetric weight’, whichever is higher.
• For misdeclaration of weight above 2 and upto 5 % of declared weight penal charges @ double the applicable Terminal, Storage & Processing charges will be levied. For variation above 5 %, the penal charges will be leviable @ 5 times the applicable Terminal, Storage & Processing charges of the differential weight. No penal charges will be leviable for variation upto and inclusive of 2 %. This will not apply to Valuable Cargo.
• All the bills shall be rounded off to the nearest of Rs. 5/- as per IATA TACT Rule Book vide Clause No. 5.7.2, rounding off procedure, when the rounding off Unit is 5.

• As an incentive to trade to utilize the lean hours, 20 % discount in the Terminal, Storage & Processing charges will be granted for Export cargo admitted between 1000 hrs. to 1500 hrs subject to levy of minimum rate per consignment as given in Schedule of Charges.
• Packing / re-packing charges @ 2 % of packages per shipping bill with a minimum of Rs. 20/- per Airway Bill (AWB) shall be levied. Packing / re-packing charges will be Rs. 10/- per package. In case of change in Govt. policies on examination of export cargo at a later date, DIAL may consider review of charges in consultation with apex trade bodies.

• The PD Account may be opened by depositing of pay-order / demand draft in favour of Airports Authority of India drawn on State Bank of India (SBI) Cargo Terminal, New Delhi.
• To open PD Account for import, Agents/Importers must have handled 20 consignments per month during the period prior to 3 months of opening PDA Account.
• Pre-Deposit Account may be opened with an initial deposit of Rs.20,000/- by way of demand draft/pay order only. Replenishment may be made by way of demand draft/pay order only of not less than Rs. 5,000/-.
• A minimum balance of Rs. 5,000/- shall be maintained by each PD Account holder at all times & no interest shall be paid on any amount by DIAL. The PD Account holder must ensure that sufficient funds are available in his account to carry out the transactions.
• The PD Account may be replenished on all working days between 1000 Hrs. to 1500 Hrs.
• The PD Account holder shall be required to affix a stamp as given hereunder on delivery order on the top right hand side reflecting the Name of Company & PD A/c No.

*Shall be allotted by DIAL

• Agencies may obtain monthly statement of their PD Account from Finance and Accounts. Any discrepancy found in the statement may be brought to the notice of DIAL within 7days
  of receipt otherwise it would be presumed that PD A/c statement issued by DIAL is correct.
• The account will be operated by maximum number of three Authorized signatories duly authorized by the agency & must be registered with DIAL. A cancellation charge of Rs. 100/- (Rupees one hundred only) per consignment shall be levied wherever Bank challan (BC) is required to be cancelled as per request of CHA or importer. PD account shall be debited accordingly. The amount of cancelled bank challan shall be credited to PD Account.
• In case of dishonour of cheque a minimum penalty of Rs. 500/- (Rupees five hundred only) to a maximum penalty of Rs. 5,000/- (Rupees five thousand only) per cheque shall be charged depending upon amount of cheque & merit of the case. In addition to above, DIAL shall withdraw cheque facility & accept draft/pay order from such agencies besides right to take action under law.
• Any Change in the name & address of company or authorized signatories of PDA holder must be notified to DIAL immediately. The expiry/termination of CHA must also be notified to DIAL immediately.
• PD Account can be used by the holder for his own bills of entries only.
• Any willful non-compliance of the guidelines or misuse in operation of PD account shall result into withdrawal of PD account facility from the defaulting agency.
• If PD account remains un-operated for two months the account shall be closed without any notice and balances standing to credit shall be remitted to account holder by way of cheque.

• Air Waybill/House Air Waybill
• Delivery Order
• Bill of Entry/Baggage Declaration form reflecting customs remarks and stamp and date of "Passed out-of-charge" (both sides). In case of export shipping bill showing "Let Export Order/Customs order by the proper officer".
• Documentary proof to substantiate delay in clearance viz. Detention Certificate/Medical Certificate (in original) / Customs Duty Exemption Certificate etc.
• DIAL Demurrage charges receipt (in case charges have been paid)
• DIAL Gate Pass (in case delivery has been taken)
• Application for waiver of demurrage charges is made by the Importer/Passenger, at their own risk and responsibility. If waiver is not found admissible demurrage charges are livable for the entire period.
• In case the waiver is granted by DIAL, the period from the date of submission of waiver application, till the decision is communicated, will be considered as processing period and condoned. If the decision is communicated by post, additional 3 days or days actually taken in post, whichever is less, shall be considered as the processing period
• An appeal against the decision on the application for waiver may be made to the higher authorities - General Manager (Cargo), Executive Director (Cargo), Member (Operations), and Chairman - within a period of 15 days of communication of such decision. The decision of the appellate authority will be final.