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Guidelines |
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-
Users of
the
Cargo
Terminals
are
requested
to
follow
prescribed
procedures
and
where
required
may seek
guidance
from the
DIAL
Duty
Manager
/ other
officials.
-
Cargo
Terminals
is
restricted
to
bonafide
users
only.
PIC /
Entry
Pass
issued
by DIAL
allow
entry in
designated
areas
only.
Daily
Entry
Pass
should
be
preserved
till
leaving
the
terminal.
Entry
Pass is
to be
shown to
security
personnel
on
demand.
-
Permanent
Photo
Identification
card
holders
must
display
their
passes
for
identification
while in
the
Cargo
Terminal
premises.
-
Unauthorized
persons
gaining
entry
into the
Terminal
shall be
treated
as
Trespassers
and
dealt
with
accordingly.
Trespassers
can be
fined
upto Rs.
500/-
including
prosecution.
-
Persons
carrying
brief
cases
etc.,
are
required
to keep
the same
with
them
only. No
briefcases
should
be left
unattended.
Unidentified
briefcases
shall be
removed
by the
security
personnel
for
handing
over to
Police
concerned
authorities.
-
No
dutiable
item or
any
other
material
should
be
brought
into the
Cargo
Terminal
either
in
person
or in
vehicles
without
specific
permission
(in
writing)
from
authorized
DIAL
Officials.
-
Passengers
/
Importers
/ Agents
shall
personally
supervise
opening
and
re-packing
of their
consignments
and will
ensure
proper
locking
/
repacking
etc., to
be
undertaken
by
packers
in their
presence.
a.
Importers
/
Exporters
should
not
remove
any item
from
their
cargo
until
physical
delivery
of
consignments
is
effected
by DIAL.
b.
Voluntary
distribution
of
contents
from
package
during
examination
or
within
Cargo
Terminal
is
unauthorized
and
prohibited.
-
Vehicles
should
be
parked
in the
parking
areas
only.
Vehicles
parked
in other
than
parking
area
shall be
towed
away.
-
Passengers
/
Importers
/
Exporters
who wish
to
entrust
the work
of
clearance
of their
cargo to
an Agent
should
ensure
that the
agent is
licensed
Customs
House
Agent.
They may
check
the
Photo
Identity
Card
issued
by
Customs
to
Agents.
Only
Customs
approved
Clearing
Agents
are
allowed
to
transact
business
in the
Cargo
Terminal
apart
from
importers,
exporters
and
passengers.
-
In case
of any
damage
caused
to DIAL
property
due to
negligence
of
importers
/
exporters
/
agents,
DIAL may
recover
the cost
of loss
/ damage
apart
from
imposing
penalty.
-
Smoking
/
spitting
in the
Cargo
Terminal
premises
is
strictly
prohibited.
Any
violation
shall be
sternly
dealt
with
including
imposition
of fine
/
penalty.
-
Users
are
requested
to
deposit
/ inform
about
lost and
found
articles
to the
DIAL
Duty
Manager
/
Security
Manager.
-
The
users
are
requested
to bring
to the
notice
of
supervisor
/ Senior
Officers
any
irregularity
or
harassment
faced
while
transacting
business
at the
Cargo
Terminal.
-
Visitors
/ users
of the
Terminal
desirous
of
giving
any
suggestion
may use
Suggestion
Boxes
available
near the
Shift
Duty
Manager's
room or
handover
the same
to the
officer
incharge
of
Export /
Import /
Baggage
unit or
to the
General
Manager
(Cargo).
-
The
Cargo
Terminal
is
manned
round
the
clock by
shift-duty
officer
who may
be
contacted
for any
assistance
beyond
office
hours at
the
following
telephone
numbers
.
Shift
Duty
officer
:9871072939
–
65164366
–
65689182
Fax-25652362
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